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You are here: Home arrow Industry Promotion arrow Negative Publicity Response
March 15, 2010
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Negative Publicity Response
Counteracting Harmful Floral Publicity

Negative or misleading references about flowers and florists can be found in advertising from gift competitors or stories in the media. A company may say: "Don't buy flowers that wilt and die, buy (product)." Or, a news story may encourage consumers to purchase a product rather than flowers. SAF is the voice of the industry, and we respond to bring the industry's concerns to the offender's attention.

Report Harmful Publicity to SAF


Contact: Jenny Scala; jenny.scala@safnow.org
Call: (800) 336-4743 x 216 | Fax: (703) 836-8705

Valentine's Day 2010 Negative Publicity Efforts

The Offender

(Click the link for a PDF of the letter SAF sent.)

The Harmful Remark The Offender's Response to SAF
Better Homes and Gardens magazine

Better Homes and Gardens article

The article “Going Rate” in the Money News column of the February issue of Better Homes And Gardens magazine makes negative statements about the price of Valentine’s Day roses.
Better Homes and Gardens has not responded.
Bonobos, Inc.
Bonobos

The Web site reads: “Skip the flowers this year and get something your Valentine will really love …”
Bonobos has not responded.
CNETDuring The Early Show segment “Tech That Says ‘I Love You’,” Natali Del Conte, a CNET senior editor and "Early Show" contributor, remarked: “chocolates and flowers are nice but they go away, these last longer … Thank you for the flowers I’d rather have a gadget.”CNET has not responded.
Danbury Mint

Danbury Mint

Its Valentine’s Day catalog contains statements such as: “This Valentine’s Day, don’t settle for roses … More precious than a dozen roses ... Roses fade quickly …”
Danbury Mint has not responded.
Danner, Inc.
danners.gif

An e-mail reads: “Roses, Chocolates….or Danners? To us at Danner, the smell of leather and the feel of a well-finished boot beat the hell out of chocolate and roses any day of the year.”
A customer sales specialist e-mailed: “We apologize if our selection of words was offensive to members of your organization, and we’ll be more aware of our impact in this way in the future.”
Gem of an Idea
Fairhaven, N.J.
Radio commercial says you should not buy roses because they die.
Owner Maureen Bay e-mailed: “Thank you for your note of concern about my radio advertisement. I have been in business now for 27 years and have never endeavored to hurt another industry or business.”

Harmons
A radio commercial makes a disparaging remark about the price of roses sold by florists.Harmons Director of Marketing e-mailed: "The spots have been pulled from the radio schedule. Once again I offer my apologies for this having happened."

Harry and David
Harry and David

The back cover of the Harry & David Valentine’s Day catalog shows a picture of a dozen roses in a vase and states, “Arrive fresher and last longer than bouquets from local florists.”
Harry and David has not responded to SAF.

An SAF member who wrote the company received a response from Martha M. Forrest, senior product line manager of Fruit & Flowers with Harry and David, via e-mail: “There are 2 additional catalogs already printed that may contain this copy. I will edit and delete any such remarks going past April 14, 2010.”
M&Ms
mms.gif

The M&Ms Web site reads "Forget Roses," and a TV commercial says can I send [M&Ms] instead of flowers?
M&Ms

Jessica S. Graves, External Affairs Manager of Mars Chocolate North America, responded via e-mail.
Massage Envy Limited, LLCRadio commercial says flowers are expensive and wilt. Massage Envy has not responded.
Sticky Lips Pit BBQ
Rochester, NY
Sticky Lips

The marquee reads: “Don’t Buy Flowers Eat Barbeque.”
Sticky Lips e-mailed: “We regret any offense we may have caused with our marquee. We certainly didn't mean any harm. In fact, we're now changing the sign to read "Sticky Lips BBQ Loves Flowers."

Successories
successories.gif

An e-mail promotion reads, “Flowers only last a week … Create a piece of art that will last a lifetime!”
Successories has not responded.
Terre Haute Living magazine
The article, “Roses are red, Violets are blue: Really is that the best you can do?" makes disparaging remarks about the price and freshness of Valentine's Day roses. Terre Haute Living magazine has not responded.
Vermont Teddy Bear Company
Radio commercial makes disparaging references about the longevity of flowers.The Vermont Teddy Bear Company has not responded.

Click here for SAF's Negative Publicity Response Efforts of 2009.


Take a Stand

As much as SAF can provide spport on a national level, you can make a difference. If you respond, remember two things that enhance your credibility. Your affiliation with the Society of American Florists (SAF), the national association representing the floral industry. Your identity as a local business.

Be objective, diplomatic and reasonable. Describe why you find the story/advertisement offensive or unfair. Explain that you believe in the effectiveness of stories/advertisements that promote products based on their own merits.

  • Don't sound defensive. That will only make it seem as though the "attack" on flowers was justified.
  • Don't make unreasonable demands. Unless a story actually contains a factual error, don't demand that it be retracted.
  • Suggest a middle ground approach that the story/advertisement could take in the future. You might point out that instead of the phrase, "Don't buy flowers," the message could be, "Flowers are one of many gift choices during..."






 
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