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"Can Do" Commitment Sets Right Course |
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The "Yes We Can
Commitment," at Beneva Flowers & Gifts in Sarasota, Fla., which empowers employees to do anything but say "no" to a
customer, is well known to folks who know longtime florist Art Conforti. What they may not know is just how far he's willing to go to make a miffed customer happy again.
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