Free Access to Sales Advice for SAF Members

You need help building phone staff confidence so they’ll go for bigger-ticket orders. You don’t know if you handled a difficult customer the right way. A new

loyalty program isn’t catching on and you’d like some outside perspective. Where do you go for help?

The next time you have a quick question about sales, service or staff management, pick up the phone and call Tim Huckabee for fast free advice, courtesy of SAF. Members now can consult with the president of Floral Strategies by phone for 15 minutes at no charge.

 “Tim’s like a walking Wikipedia of practical tactics,” said Brian Gamberini, SAF member service manager. “People who take his advice start seeing results right away.”

During visits to hundreds of floral shops every year, Huckabee identifies common best practices that consistently generate bigger sales and increase customer satisfaction.  That’s the practical, hands-on advice he shares with florists through webinars, live presentations, the CSI Flower Shop  column in Floral Management and customized in-store training.

“We always come away energized and enlightened whenever we see or hear (Huckabee),” said florist Lynn Mehl of Good Old Days Florist in …… “He is worth his weight in gold.”

David Mitchell, AAF, knows Mehl means the comment to be taken literally. He put Huckabee’s training to work at Mitchell’s Flowers in Orland Park, Ill., and almost immediately took a $150 order. Had his team not applied Huckabee’s approach, he said, the sale would have been less than half that amount.

SAF members may call Huckabee for brief advice on a range of topics, including customer relationships, service programs, selling techniques, POS system productivity, sales team motivation and similar areas. For details, go to the Business Service Discounts page on safnow.org.